Support
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Access our Help Desk portal to report a problem, ask a question or search our knowledgebase. |
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See our Contact page for phone numbers, email addresses, company information and support hours. |
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See our FAQs page for frequently asked technical questions and useful information. |
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See our Downloads page to download the latest fix pack for a product. |
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See our Utilities page for some tools you might find helpful in upgrading or investigating issues. |
To check if you have the latest CoolSpools V6 fix pack installed, run CoolSpools V6's DSPPRDINF command and press F11.
If you would like to be added to our mailing list and notified when new fix packs become available, email us.
CoolSpools V6 is now out of beta.
See our Upgrade page for upgrade information.
See our What's New page for details of the exciting new features available in the new release.
We have now upgraded our test server to IBM i 7.1 (OS/400 V7R1M0) to allow us to test our software at the new release of the IBM i operating system. In order to allow us to save objects from the test server (V7R1M0) back to our development server (previously at V5R3M0), we have now also upgraded our development server to OS/400 V5R4M0.
The good news is that, as expected, no issues related to our software running on IBM i 7.1 (OS/400 V7R1M0) have so far come to light.
The bad news for customers running OS/400 V5R1M0 is that we are no longer able to compile for that release. Consequently, we are no longer able to produce PTFs/fixes/enhancements for the products listed below that will run on OS/400 V5R1M0. The minimum OS/400 release needed to run or install a PTF for any of these products is no OS/400 V5R2M0:
| Product name | Last V5R1M0-compatible PTF |
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| CoolSpools PLUS | 5CP0191 |
| CoolSpools V5 | 5CV0306 |
| Slipstream V4 | 4SX0099 |
| Communiqué V1 | 1CM0087 |
| CoolTools V2 | 2ST0070 |
If you are an existing customer running any of the above products on OS/400 V5R1M0, the software will continue to run as before, but you will be unable to install any PTFs after those listed above.
If you are a prospective customer running V5R1M0, we can still provide a version of the above software capable of running on OS/400 V5R1M0 (see our download page), but support will be limited in that no PTFs can now be produced that can be installed on V5R1M0.
An issue has come to light with Excel files created by CoolSpools and Slipstream that means that they give an error message when opened by any version of Excel on Windows 7. If you respond OK to the message, the file can then be opened, but some formatting is lost.
A fix is available for this issue. See this FAQ answer for further details.