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Frequently Asked Questions

Technical FAQs

Here are some answers to questions we're often asked. If your question isn't here, or if you need any further help, feel free to contact ariadne support.

OS/400

What versions of OS/400 is your software compatible with?

CoolSpools V6 can run on anything from V5R3M0 upwards, but if you're on V5R2M0 or earlier, we can still help more...

I'm upgrading to OS/400 V6R1M0/V7R3M0 (IBM i 6.1/7.3): do I need a special version?

No, our software is already compatible with V6 and above more...

Getting started

Where does my output go and how do I access it?

By default, CoolSpools outputs to your current directory in the IFS. But you can tell CoolSpools to output to any location your system i gives you access to, not just directories on the system i's own disks, but also other systems such as Windows and UNIX servers. You just need to choose what suits you best. more...

Splitting

My spooled file contains multiple documents (invoices, statements etc.) that need to be sent to different people (customers, departments etc.). How can I split/burst the spooled file so I can do that?

Easy. CoolSpools has some great options for splitting spooled files. Unlike most other products, you don't need to modify your spooled file to do this either more...

There are some pages/lines in the report I don't want. How can I get rid of them?

There are several ways to tell CoolSpools what pages to exclude from the output. When converting to certain formats such as Excel, you can also exclude specific lines more...

Naming

I want to give my files a meaningful name. How can I do that?

CoolSpools has some really flexible and powerful features to help with this. You can use some attribute or combination of attributes of the spooled file, or you can extract data (e.g. invoice number, customer name) from inside the spooled file and use it more...

Email

How do I tell CoolSpools who to email a converted spooled file to?

CoolSpools has some great features to handle this. Which way is best for you depends on a number of things like where your email addresses are stored and what information there is in the spooled file to identify who the output is intended for. Whatever your needs, we're confident we have an option that suits you more...

Where does CoolSpools get the email address for a user profile from?

CoolSpools uses the email address information stored for a user in the system directory more...

What do I need to do to get email working on my system?

You need to configure email on your system i before CoolSpools can send emails more...

My emails are being sent/aren't being delivered: how can I work out why?

Some of the emails I'm sending aren't being received: what can I do about it?

You need to make sure that you can detect and respond to email issues when they arise. You must expect there to be problems when communicating with customers and users by email, as in the real world email addresses will be mis-keyed and customers will not always inform you when they change their email addresses or your contact leaves the company and is replaced. You need to make sure you have procedures in place to detect and respond to failed emails more...

Overlays

Does CoolSpools handle forms overlays?

People can mean several things when they use the term "forms overlay". Whatever you mean, the answer is almost certainly yes more...

Does CoolSpools handle color?

Yes, there are several ways in which you can get color into your PDFs more...

My document prints on a pre-printed form and I need to see that inside the PDF. Can CoolSpools do that?

I'd like to display a company logo (watermark, other graphic etc.) in my PDF. Can I do that?

Yes, and much more easily than you probably think. There's no need to buy additional software or mess around creating page overlay objects. All you need is a JPEG or a GIF more...

Security

Can CoolSpools password-protect a PDF?

Yes, there are options for this on the PASSWORD parameter of the CVTSPLPDF command. more...

Can you prevent people from modifying/printing/copying text from PDFs?

Yes, there are options for this on the PASSWORD parameter of the CVTSPLPDF command. more...

Can CoolSpools password-protect an Excel file?

No, this is not currently supported, because Microsoft has not published the necessary specification for Excel 2007 format encryption. But you can use our tools to store your Excel files in a password-protected and encrypted zip file more...

Troubleshooting

My overlay doesn't line up properly

Overlay alignment is a complex area, and how an overlay lines up on the page can sometimes be dependent on factors that CoolSpools can't know about without additional information, such as what kind of printer you're using and how its margins are set etc. By default, CoolSpools emulates a true IPDS printer, but if you've developed your application for a Host Print Transform printer, it will align overlays differently. You need to use the PRTDEV parameter of the CVTSPLPDF command to tell CoolSpools what printer you use to print your spooled file so it can position the overlay accordingly more...

My font looks different in the PDF to what it does when printed

By default, CoolSpools tries to choose a PDF built-in font that matches the attributes of the font used in the spooled file. That has the advantage of keeping the PDF file as small as possible while guaranteeing portability. But if you're not happy with the results, there are lots of options you can try to see what works best for you more...

PDF

Why should I use PDF to distribute or archive my documents?

Because PDF is not only the de-facto standard for document distribution, it's also now an internationally recognized standard for document archiving. With PDF, you can be sure that the people you send your documents too now will see something that looks just like the documents you used to print, and you can be confident that people who might want to access historic data in the future will still be able to read it 10 years from now. more...

Can CoolSpools produce PDF-A?

Yes, there is an option for this on the PDF parameter of the CVTSPLPDF command more...

Excel

Can CoolSpools produce an Excel file?

What types of Excel file can CoolSpools produce?

Yes, CoolSpools can create Excel files. Using this functionality can make life a whole lot easier both for your users and your system i technical team. more...

I'm running CoolSpools PLUS, CoolSpools V5 or Slipstream V4 and am having problems opening Excel files on Windows 7

This is a known issue. It was fixed before CoolSpools V6 was released and fixes are also available for CoolSpools V5 and Slipstream V4 more...

I'm running CoolSpools V6, CoolSpools PLUS, CoolSpools V5 or Slipstream V4 and am having problems opening Excel files in Excel 2010.

There are a number of known issues relating to Excel 2010 opening Excel files created by CoolSpools V6, CoolSpools PLUS, CoolSpools V5 or Slipstream V4 (or any earlier versions of CoolSpools or Slipstream). We have now addressed all of these issues in relation to CoolSpools V6 more...

XML

Can CoolSpools produce XML?

Yes, CoolSpools can create XML files. Use of XML, for a wide variety of purposes, is becoming increasingly widespread and the ability to generate XML from spooled files and database files is likely to be a major advantage to any system i shop that wants to trade electronically in the future more...

Exit programs

How do I write an exit program for CoolSpools to call?

Writing an exit program is probably easier than you think, because several skeleton programs and copybooks are included with CoolSpools more...

Automatic Spooled File Processing

How do I set things up so spooled files get processed automatically?

For this, you need CoolSpools Spool Admin. There's a wizard to help you configure things, or you can run the commands yourself more...

CoolSpools variables

What are CoolSpools variables and how do I use them?

There are thee types of CoolSpools variables: Spool Admin substitution variables, which are similar to PDM substitution variables and can be used when defining spooled file scripts and spooled file rules; CoolSpools Spool Converter variables, which are recognized by CoolSpools Spool Converter and can be sued on the parameters of that product option's commands, and CoolSpools Database variables, which are recognized by CoolSpools Database commands.

H.A./Replication

We're using a High Availability system that replicates our objects and data to a backup system. What do I have to do in relation to CoolSpools etc?

Please refer to this FAQ answer on H.A./replication systems.

See under Licensing FAQs below for details of our licensing policy in relation to backup systems.

Licensing FAQs

License transfers

We have a new machine. Can we transfer the software to it?

Yes, this can be done, and will be free so long as your support and maintenance contract is up to date.

See our license transfer instructions for details of the technical procedure to be followed.

Please complete and return our license transfer request form for each system/LPAR from which one or more licenses are to be transferred.

We have a new machine. Do we need a new license key?

Probably. If the new machine has exactly the same serial number and LPAR number as your old one, then the key won't change but you'll need to re-enter the old key on the new machine. If either the serial number or the LPAR number has changed, you'll need a new key.

See our licence transfer instructions for details of the technical procedure to be followed.

Please complete and return our licence transfer request form for each system/LPAR from which one or more licenses are to be transferred.

Partitions/LPARs

Do I need a license per LPAR?

Yes, but there are discounts available when you are buying licenses for more than one partition on the same system. Contact ariadne sales for details of the latest discounts available and to ask for a quote.

Multiple systems

Are there discounts for multiple systems?

Yes. Contact ariadne sales for details of the latest discounts available and to ask for a quote.

Development systems

Are there discounts for development/test systems?

Yes. Contact ariadne sales for details of the latest discounts available and to ask for a quote.

Backup/D.R. systems

Do I need to buy a license for my backup/D.R. system?

Do you have special deals for backup systems?

We have special arrangements for backup/D.R./H.A. systems and there are a couple of ways you can choose to address the question of backup systems more...

Supported versions

What versions of your software are currently supported?

CoolSpools V6. Withdrawal of support for earlier versions has been announced. more...


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